The recipient's address is the unique identifier of the account or wallet to which you are sending crypto. The recipient should provide you with their specific address, which they can find in their account. Always double-check the address to make sure you are using the correct one.
Why does my address have an “invalid” status?
Please make sure that you have entered the correct address in its full form. If the problem persists, contact our support team.
What is a floating rate?
The floating rate represents the current market rate for a selected cryptocurrency. It may change in real-time because of the price fluctuations. This means that the actual rate at the time of execution may vary slightly from the displayed floating rate. Always check the final rate before confirming your transaction.
What is an Exchange ID?
Exchange ID is a unique mix of letters and numbers that identifies your specific exchange transaction. It helps you track the progress of your swap. When you contact our support team, providing your Exchange ID will help them quickly find your transaction in our database.
Where to get an Exchange ID?
After you click the "Exchange" button to start a transaction, you will see the Exchange ID on the exchange page. You can also find it in the browser’s address bar after “id=”.
Is a network fee included in the final amount?
The network fee is charged by the blockchain and varies per transaction. While we cannot include it in the exact final amount, it is usually very small. So, the amount you see at the start is almost exactly what you will receive.
How long does it take to exchange coins?
Exchanges usually take between 5 to 60 minutes, depending on how quickly the blockchain processes the transaction. Sometimes, it may take longer due to network congestion or other factors.
What kind of exchange statuses are there?
There are five statuses for a crypto-to-crypto exchange:
Why is the final amount of coins different from the estimated one?
For a floating rate exchange, the final amount may differ due to cryptocurrency price changes during the transaction.
How can I cancel my exchange?
If you have not sent your coins yet (status "Waiting"), you do not need to do anything; the exchange will automatically cancel. However, if you have already sent your coins, the transaction cannot be reversed or canceled.
What is the minimum amount of exchange?
Minimum amounts depend on the cryptocurrency. You can see the minimum amount within the exchange form when you choose a cryptocurrency and put 0 in the “You send” field.
What is the maximum amount of exchange?
There is no limit for floating rate exchanges. You can swap as much crypto as you want.
What are the commissions for crypto-to-crypto exchanges?
We do not charge a traditional percentage fee. Instead, we offer a rate based on market analysis. If the final exchange rate is better than expected, we make a small profit.
How to make a deposit?
To make a deposit on SimplePro:
I sent a deposit, what is next?
After you send the deposit the rest of the exchange takes place:
What should I do if I send cryptocurrency to the wrong address?
Unfortunately, cryptocurrency transactions are irreversible. If you send coins to the wrong address, they cannot be retrieved. Always double-check the recipient's address before sending.
What happens if I close the exchange page?
If you close the exchange page, your transaction will still continue to process. To track the status of your exchange, you can use the Exchange ID or link provided during the transaction or find the exchange in the History tab in your SimplePro account.
What should I do if my exchange status is Completed, but I have not received the cryptocurrency?
In this case, do the following:
What is a cryptocurrency wallet address?
A cryptocurrency wallet is like a digital version of a physical wallet, used to store crypto securely. It contains both private and public keys needed for transactions. - Private key. It acts similar to a secret password that looks like a mix of letters and numbers. You need it to access your wallet, and it must be kept private and secure. Never share it with anyone. - Public key. This is your wallet address, also a string of letters and numbers. People or entities need this address to send you cryptocurrency.
How do I get a cryptocurrency wallet address?
To get a wallet address, visit the official website of the cryptocurrency you are interested in. Most coins have their own official wallets or recommend certain wallets. Always use trusted services with strong privacy measures to avoid losing your crypto.
What is the recipient’s address?
When you want to exchange one cryptocurrency for another, like Bitcoin for Ethereum, the recipient’s address is where the Ethereum will be sent. Each cryptocurrency has its own type of address. Make sure you use the correct address for the specific coin.
What is MEMO (or Destination tag, or Payment ID)?
Some transactions need an extra identifier like a MEMO, Destination tag, or Payment ID. These help identify your transaction, especially on major exchange platforms that use a single address for multiple users. This additional information is needed to make sure that your transaction is credited to the right account.
What is a transaction hash?
Every transaction on the blockchain gets a unique ID called a transaction hash or tx ID. You can track and view the details of your transaction on the blockchain with its help.
How to cancel a cryptocurrency transaction?
Once a transaction is included in the blockchain, it cannot be reversed. Always double-check all details before confirming a transaction, as it cannot be undone.
What are network fees?
Network fees are charges paid to miners to process your transaction and include it in a block on the blockchain.
Why is my recipient address shown as invalid?
There are a few reasons why this can happen:
How long does the KYC process take and what to do if the process takes too long?
The KYC process is designed to be quick and easy. If there are any delays, contact our support team for assistance.
Which countries does SimplePro work with?
Currently, we do not work with the customers from the following countries:
How does SimplePro ensure data privacy?
SimplePro partners with Sumsub for document and selfie verification, ensuring that all personal data is handled securely and in accordance with privacy policies.
What security measures does SimplePro have?
SimplePro uses advanced security measures, including encryption and two-factor authentication (2FA), to protect user accounts and transactions.
What documents do I need to verify my account?
To verify your account, you need to submit an ID document and complete a face scan using a phone or web camera.
How to create an account with SimplePro?
The process is easy:
How can I reset my password?
Go to your Profile settings and click on the Change password button. Then we will send you the password reset request email. Click the button in the email to change the password.
I did not receive an account confirmation or password reset email. What should I do?
Check your spam email folder. If you still cannot find the email, contact our support team.
Is registration and verification required to swap crypto on SimplePro?
Yes, registration and verification are necessary for all users. This process is quick and easy, it creates a safe and compliant environment for all.
What is SimplePro?
SimplePro is a reliable and user-friendly non-custodial crypto exchange. It allows users to experience secure and fast transactions. SimplePro supports multiple crypto assets and can be used for bridging assets easily.
How does SimplePro work?
SimplePro operates as a non-custodial crypto exchange, which means that we do not store users’ funds. The exchange process takes place right away, directly between users' wallets. Using our service looks like this: - Sign up and verify your account. It is necessary for security and regulatory compliance. - Choose the crypto pair. Select the asset to exchange (e.g., BTC) and the crypto you would like to receive (e.g., ETH). - Enter the recipient’s address for the crypto and a refund address. - Transfer the specified amount to the deposit address you see on the exchange page. - The recipient receives the desired crypto once the exchange is complete.
Is SimplePro legit?
Yes, SimplePro is a legitimate crypto exchange that works with regulators to ensure a secure environment for users. We employ the KYC (Know Your Customer) process for security and to comply with regulatory standards.
How to contact support?
SimplePro’s support team is available 24/7. Users can reach out with any questions or issues related to crypto exchanges through a live chat on the site, a form in the Contacts section, and via email (support@simplepro.io).